Insurance company hand-delivers refund check to 81-year-old woman after Cleveland 19 investigation

Check for full refund arrives after news report.

Insurance company hand-delivers refund check to 81-year-old woman after Cleveland 19 investigation

CLEVELAND, OH (WOIO) - Emma Isaac was having trouble getting a refund from her insurance company over a prepaid and now-cancelled policy.

Insurance company hand-delivers refund check to 81-year-old woman after Cleveland 19 investigation

Isaac keeps detailed records and was having no luck with Aetna insurance over her more than $300 refund.

“January 27 was the very first call they got and I have been calling ever since that time until I decided to call you.” Isaac told reporter Paul Orlousky.

Aetna had promised a quick refund. It didn’t come for a week, but after a second call, it came.

“I was quite surprised. Right after seeing you and talking to you, I get the check in the mail.” said the 81-year-old woman. “It was a strain on me for a while, but it’s taken care of. I say shame on Aetna, but also thank you Aetna.”

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