Home Energy Assistance Program (HEAP) – This federally funded grant program is administered by the State of Ohio Department of Development through a network of local community action agencies.
Information about the HEAP program is available by calling 1-800-282-0880. The program provides customers with help paying winter heating bills in two ways:
- HEAP Cash Program – annual grant to help with heating costs
- HEAP Emergency Program – provides emergency payments from October through April for qualified low-income customers to avoid a shutoff or to restore electric service.
Winter Reconnect Program – Now through April 15, 2010, customers who have been disconnected or advised of disconnection can make a one-time payment of $175 to restore electric service or avoid disconnection, regardless of the balance owed.
This option can be used only once during the winter season, and a payment plan for any past-due amount must be established and maintained.
Percentage of Income Payment Plan (PIPP) – This program helps qualifying customers with a household income at or below 150 percent of the federal poverty level to pay past-due balances.
Customers in this program pay only a percentage of their household income and electric service is maintained as long as the required payments continue to be made.
Ohio Fuel Fund Program – This program, administered by various local agencies, is designed to help residential customers who have suffered a recent financial hardship and need temporary help to pay their electric bill. Program funding is provided by FirstEnergy. Information is available by calling 1-800-686-3421.
Extended Payment Plans – An extended payment plan is designed to help customers gradually pay off an accumulated balance by dividing the overdue balance into equal payments over a set period of time. Each month, customers on the plan pay their current amount plus the extended payment installment until the past-due balance is zero.