New Goal: Getting emergency dispatchers to answer calls more quickly - Cleveland 19 News Cleveland, OH

New Goal: Getting emergency dispatchers to answer calls more quickly

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CLEVELAND, OH (WOIO) – Emergency 9-1-1 dispatchers now have a new goal. They'll try and answer almost all calls in about 15 seconds.

According to Cleveland City Hall, a person in need of help shouldn't have to wait any longer than 40 seconds for a dispatcher to pick up the call.

Cleveland police say computers tied to their radio system can help them track their response. Currently during busy times, approximately 3 out of 4 calls are answered in 15 to 40 seconds.

Cleveland Police Commander Thomas Stacho tells 19 Action News that "right now we're doing analysis of incoming calls. We're taking a look at our staffing patterns and it may involve adjusting some of our staff."

Police say the biggest challenge comes when lots of calls come at once. Dozens and dozens of calls might come in for something like a house explosion. "The public deserves a prompt courteous response to a 911 call. And that's what we want to give em" says CPD Commander Stacho.

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