United Airlines resumes normal operations following computer outage

United Airlines is in the process of resuming normal operations following a temporary computer outage Friday night.

The airline experienced a network connectivity issue at about 7:15 p.m. CT which was resolved through troubleshooting procedures and restored at midnight. The airline has issued a waiver policy permitting customers on affected flights to cancel or rebook their itineraries without penalty.

From United Airlines' website:

United apologizes for the disruption caused to travelers at affected airports and is reaccommodating travelers where necessary.

If you traveled on Friday, June 17, and arrived without your bags, or if your bags traveled ahead to your destination and you did not, please call United Baggage Services at 1-800-221-6903. Please note that due to high call volumes, you may experience longer than usual wait times.

If you were unable to commence travel on Friday, June 17th, please check united.com/myreservations to see if you have been booked on another flight, and view the details below regarding changes to your travel.

Customers traveling on June 18th are advised to check in online and print boarding documents before arriving at the airport. Please plan to arrive at the airport early, and if you're not checking bags, proceed directly to the security checkpoint and to your assigned gate. 

Systemwide Travel Waiver

A travel waiver has been issued due to a system outage for those traveling to, from or through:

  • Cleveland (CLE)
  • Denver (DEN)
  • Newark (EWR)
  • Guam (GUM)
  • Washington Dulles (IAD)
  • Houston (IAH)
  • Los Angeles (LAX)
  • Tokyo (NRT)
  • Chicago (ORD)
  • San Francisco (SFO)

 Travel Dates Covered

  • June 17, 2011 - June 18, 2011

Tickets Purchased on or Before:

  • June 17, 2011

What is a travel waiver?

When bad weather or another event is expected to cause large-scale travel disruptions in a particular city or region, United will often issue a travel waiver in advance of the storm or event. Travel waivers allow our customers to make changes to their ticketed itineraries in advance, without incurring the fees that would otherwise apply, in order to avoid the possibility of encountering long delays at the airport. Learn more about travel disruptions

What to do if your travel is covered by a waiver

For waiver-eligible itineraries, we recommend that you reschedule your travel as soon as possible.

If your flight has been canceled, you may already have been rebooked on another flight. Please visit the My Reservations page to see if you have been rebooked.

If you have not yet checked in for your flight and you have not been automatically rebooked, even if your flight has not yet been canceled, you may be able to reschedule your travel through My Reservations. To do so, select View/Modify next to the appropriate reservation and then select the "Change itinerary" link.

If you have already checked in for your flight, you must cancel your check-in before trying to rebook through My Reservations. You may cancel your check-in through EasyCheck-in Online® or mobile check-in.

If you find that you are unable to change your reservation online, you may rebook your travel by calling United Reservations or the agency that originally booked your ticket.

Please check the status of your flight.

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