Cleveland will start training new dispatchers this week for its short-staffed 911 center.
Five more EMS dispatchers are being hired for a unit that is so understaffed that dispatchers are often forced to work overtime to cover shifts.
For the first half of 2012, dispatchers logged more than 6,000 hours just in overtime. There are 22 EMS employees in the communications center, which means that those employees have worked an average of 35 extra days so far this year.
The city has been trying to merge firefighters into its ambulance service, that effort has been tied up in legal battles.