The actions of the 9-1-1 call-taker who received an emergency call from Amanda Berry on Monday, May 6 are under review.
While the call-taker complied with policies and procedures which enabled a very fast response by police, Cleveland Police noted some concerns which will be the focus of our review, including the call-taker's failure to remain on the line with Ms. Berry until police arrived on scene.
Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken.
Officials say the call-taker did take the call, create an event and send it to the channel dispatcher in less than 90 seconds. Within 1 minutes and 18 seconds from the time that the call-taker answered the call our dispatcher was broadcasting the assignment to available police units.
As a result of the call-taker's actions, police were dispatched and on scene in less than 2 minutes.