Cleveland, OH - This is the heaviest holiday travel week of the year, and Cleveland Hopkins International Airport is ready to meet the expected demand of 400,000 passengers.
"While the day before Thanksgiving is still the busiest travel day of the year, the last few years we've noticed an increase of holiday travel beginning the weekend before the holiday and we've prepared for it," says Airport Director Ricky Smith. "We regularly meet with all our carriers, TSA and other airport partners to review and anticipate passenger activity.
As such, personnel will be strategically placed to assist passengers to smoothly and efficiently go from check-in to boarding with minimal delays."
To meet the demand the airport is implementing the following measures:
Customer Service personnel have been assigned to peak travel periods in order to assist passengers and provide services. The Information Counter, located in the center of the Ticketing Level, will be fully staffed throughout this period.
Additional Custodial staff will be deployed during heavy travel periods in order to ensure that restrooms and public areas are properly maintained.
Airport Ambassadors will be deployed during peak periods throughout the terminal, particularly on the Ticketing Level and all security checkpoints. They will be responding to customer inquiries and assisting passengers through the security checkpoints.
Ground Transportation personnel will be assigned to posts on Airport roadways and in the parking garages to provide assistance to motorists.
Additional Security personnel have been assigned to the Upper and Lower Roadways to address traffic flow and anticipated congestion. Additional Police Officers will be patrolling the Terminal building, security checkpoints and baggage claim areas.