Your Wireless FAQs!

1. What should I look for when considering the different wireless services that are available?

First, you need to determine where and when you need to use the phone.  Many plans come with either toll-free calling or a bundle of night and weekend minutes, which can save you a great deal of money if you need to take advantage of them.  Make sure to find out your carrier's policy about changing rate plans before you sign up.  Secondly, you need to identify how much you are willing to spend each month for this service.  There are a wide variety of price points and you can literally spend as much or as little as you want depending upon how you use your phone.  There are many factors and some can be confusing, so make sure you are dealing with a credible distributor.  At United Wireless, our wireless consultants can work with you to identify your needs and recommend the BEST solution from one of our SIX carrier partners.

2. I've seen and heard about legislation to ban cell phones while driving.  Is this something that I should be concerned about?

Several municipalities in the country have adopted legislation that prohibits using a cell phone while driving, unless you are using a hands-free accessory.  Others are considering this legislation.  We agree that using wireless products safely while driving is of the utmost priority and as a result, we offer a wide variety of hands-free accessories.  With almost every phone that we carry, you can be assured that there are headsets, ear-buds, and portable hands-free kits that plug into your cigarette lighter adapter.  We also offer several voice-activated car kits, so that you don't have to take your eyes off of the road to dial the phone.  Stop by one of our 18 convenient locations so that you can find out more about hands-free calling.

3. I've heard the term "3G" to describe wireless.  What does that mean?

3G stands for third generation.  The first generation (1G) of wireless technology was analog.  Then came digital technology (2G).  3G will surpass the capabilities of current digital technology by providing high-speed data (144 kbps or higher) over wireless and by giving wireless carriers more capacity with their existing voice networks.  Third generation technology will open up a variety of options for customers desiring mobility by making it more efficient to connect to the Internet or email through a variety of different types of hardware, including cellular phones, laptops, and PDAs (personal digital assistants).  Several carriers, including Sprint PCS, AT & T, and Cingular Wireless are in the process of introducing their latest technology, which is in essence 2.5 G.  These latest networks allow customers greater data speed – approximately 56 kbps maximum and provide carriers greater voice capacity, but not yet at the levels that will be achieved when these networks are overlayed with 3G technology, which is expected within 12 – 18 months.

4. Are there affordable plans that I can get for my spouse and kids so that we can communicate more frequently?

There are many options for family calling plans and in some cases; these plans offer best value to the wireless user.  Several carriers, including ALLTEL, AT&T Wireless, Cingular, Nextel, Sprint PCS, and T-Mobile provide plans that allow family members to share minutes at an affordable rate.  There is usually a requirement that one member of the family purchase a published rate plan and then discounted rates are made available to any additional lines that are added to the account.  Nextel also markets plans that allow you to take advantage of their Direct Connect feature, which allows your phone to function in a manner similar to a walkie-talkie.  There are a variety of different plans and options that will help you accomplish your goal.  Our experts at United Wireless can help you sort through all of the confusion and answer any questions that you may have.

5. What options are available to me if I have had credit problems in the past?

If you have had credit problems in the past, most carriers will require you to pay a deposit to sign up for their regular service.  The amount of the deposit varies based upon your credit history.  As a nice option for you, most carriers also offer prepaid services.  The advantage of prepaid service is that you don't have a monthly bill to pay; you only pay for what you use, and THERE IS NO CREDIT CHECK!  Several of these plans are very affordable and price competitive with the post-paid plans you may have seen in the market.

6. What can I do with my old cell phone?

Just drop off your unused cell phone and/or accessories at any of the 18 United Wireless locations.  All donated phones are collected and sent to the Donate-A-Phone program sponsored by The Wireless Foundation.  This equipment is then refurbished and donated to organizations across the country that support victims of domestic violence.  Donations made to support Donate-A-Phone are tax deductible.

7. I'm rarely in the office and would like to check my emails while I'm in the field.  Do you offer a product that would allow me to do this remotely?

We have several products that can keep you connected to your email or to the Internet while you are on the go.  In today's mobile environment, this is a pretty common request! We can review your options and let you choose the best one from among Nextel On-Line, AT & T's General Packet Radio Service, ALLTEL's Web-unwired, Sprint's Wireless Web, and Cingular's Wireless Internet Service.

8. Why should I shop for wireless service at United Wireless?

ONLY United Wireless can offer you a choice of wireless calling plans from ALLTEL,
AT&T Wireless, Cingular, Nextel, Sprint PCS, and T-Mobile.  We also carry a wide selection of wireless accessories and messaging options to enhance your productivity and to increase your safety – all at great low prices!  There is a United Wireless near you – visit one of our 18 convenient locations in Northeast Ohio today.