CLEVELAND, OH (WOIO) - Emma Isaac is 81, and in those years, she has never had an experience like she currently has with Aetna, the company that carried her health insurance.
Previously, she had a different insurer that covered her heart medication, but Aetna only pays for a generic form of the drug and she had a bad reaction to it.
“When I got that prescription, I almost ended up in the emergency that afternoon,” Isaac said.
To get her previous form of the drug, it would cost Isaac more than $700 a month. So, that night, she called Medicare and switched back to her old company. She was owed 10 months worth of premiums for unused coverage from Aetna.
Emma is a very organized woman. She has page after page of documents about her fight to get the refund. The paperwork is very organized, so it should be easy for Aetna to track her case and make a refund.
Cleveland 19 made contact with Aetna a week ago and got an email response saying:
“I’m going to forward the information you provided to our Executive Research Team to take a look at and they will reach out to the member directly.”
“They have not done that.” says Isaac. “This was a week ago. I know that’s what I been goin through.”
We followed up with Aetna again on Wednesday and got another promise that someone would reach out to Emma. We will stay on the case.