Some residents in Ravenna say they are experiencing internet issues with provider Suddenlink

Updated: Aug. 2, 2020 at 10:17 PM EDT
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RAVENNA, Ohio (WOIO) - Laurie Thompson doesn’t have the internet at her home in Ravenna and it’s more than just frustrating- it’s costing her job opportunities.

“It goes out every day several times a day and when I call them I can’t get through to anybody,” she said.

Thompson said the lack of internet forced her to give up $1,500 because of not being able to teach summer school.

She said the earliest a tech can come is August 11.

Back in July, 19 News spoke to several Suddenlink customers in Geauga County who said internet interruptions were getting worse.

It's not just Thompson that is having service issues.

Neighbors Judy Thompson and Bonnie Hale said they are frustrated with Suddenlink as well.

“They kind of know that we’re at a disadvantage because we’re out here in the country and there aren’t any other services available to us. It’s oh well, what else are you going to do,” Thompson said.

Hale said this ongoing issue has also impacted her children.

”My son, he’s missed a lot of schoolwork because he’ll be on it and it goes dead,” she said.

Their hope is to get this resolved as soon as possible.

Suddenlink has sent out a statement to 19 News regarding the issues residents are facing.

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