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Only 300 fans allowed at Rocket Mortgage FieldHouse for Cleveland Cavaliers games because of Covid

Rocket Mortgage Field House gets top certification
Rocket Mortgage FieldHouse, formally Quicken Loans Arena, is undergoing it’s largest renovation...
Rocket Mortgage FieldHouse, formally Quicken Loans Arena, is undergoing it’s largest renovation project as it enters its 25th year of operation.( | | Michael K. Dakota)
Updated: Dec. 4, 2020 at 4:16 PM EST
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CLEVELAND, Ohio (WOIO) - Cleveland Cavaliers fans have wondered if they will be able to see their team in person when the 2020-2021 season tips off later this month. The answer is, yes. But only 300 at a time.

Rocket Mortgage FieldHouse has a capacity of 20,562.

The Cavs announced on Friday that after months of collaboration with the NBA, the Cleveland Clinic, the city of Cleveland, the State of Ohio and other consultants, that it has a plan to get 300 fans in the building for regular games.

In a press release, the team said:

“The limited amount of tickets for each home game will be made available to family and associates of players and coaches. Within the initial 300-fan limit, there will also be a small inventory for members of Wine & Gold United (the team’s official season ticket-based year-round membership club), as well as other team partners to begin the season.”

The two preseason games will not have fan access.

Two third-party groups certified the Cavaliers efforts, the Global Biorisk Advisory Council and the WELL Building Institute signed off on the measures. Rocket Mortgage Field House is the first venue of it’s kind in Ohio to get that kind of certification.

The Cleveland Clinic has also backed the efforts.

The team announced the following safety measures for Rocket Mortgage Field House.

  • HVAC Technology: Rocket Mortgage FieldHouse is equipped with the latest in HVAC technology, including air handling units that feature AtmosAir, a bipolar ionization process that assists with the clean air process. In a top lab study, Microchem Laboratory found the system was proven to neutralize coronavirus by 99.92%. This technology is the most effective system for cleaning and decontaminating indoor air and surfaces.
  • Pre-Arrival Symptom Self-Screening: COVID-19 symptom self-screening must be completed by all fans prior to their arrival to Rocket Mortgage FieldHouse.
  • Fan Ingress and Egress: Each ticket will provide a required entrance and exit zone (i.e. Sherwin-Williams Entrance, Cleveland-Cliffs Entrance, Discount Drug Mart Entrance, etc.), as well as a targeted entry time to stagger arrival and avoid crowding. With plenty of new outdoor signage around the exterior of the FieldHouse, designated entrance zones will be easy to locate.
  • Contactless Mobile Ticketing: Fans will have the ability to hover their cell phone above a terminal to scan their ticket and gain access to the venue in a completely contactless capacity. Mobile tickets for Cavaliers games will be seamlessly accessed via the SeatGeek app.
  • Cashless Purchases: Cash will not be accepted as a form of payment at Rocket Mortgage FieldHouse this upcoming season. All purchases must be made with a valid debit or credit card, or mobile wallet options like Apple Pay or Google Pay. Guest services will have VISA gift cards available in different denominations for fans with cash to exchange their money.
  • In-Bowl Seating Arrangements: Seating will be comprised of “pods” to allow for six feet or more of social distancing between groups.
  • Facial Coverings: Face masks will be required upon entry for all attendees (ages 2 and over) and should be worn at all times, unless actively eating or drinking in a designated area. If a guest does not bring or has lost a mask, a replacement will be provided at no cost.
  • FieldHouse Neighborhoods: Neighborhoods will feature designated eating areas with dedicated sanitization personnel cleaning and monitoring to ensure appropriate social distancing.
  • Hand Sanitizer: Hand sanitizer and hand washing stations will be abundantly located throughout the FieldHouse.
  • Concourse Safety Signage: An abundance of concourse safety signage, including over 700 digital concourse signage displays will be programmed for communication and education related to wayfinding, social distancing and general guest information.
  • Restrooms: Additional staff will be dedicated to restrooms and other high-traffic areas. Hands free faucets, paper towel dispensers and toilets will be installed in all restrooms.
  • Plexiglass Screens: Plexiglass barriers will be installed at all concession and merchandise stands to reduce contact between fans and staff.
  • Cleaning and Sanitizations: Cleaning and sanitization processes and procedures exceed Centers for Disease Control (CDC) standards. Electrostatic sprayers will be used to evenly disperse disinfectants across surfaces more efficiently. Portal UV lighting units will also be utilized.
  • Event Staff: All Rocket Mortgage FieldHouse staff has undergone additional health and safety training, will be subject to temperature checks and will wear appropriate PPE during games and events.

“We have the utmost confidence in our deep level of preparation and the health and safety measures in place, which have been reviewed by local health authorities, certified by leading venue consultants, and endorsed by the Cleveland Clinic,” said Cavaliers and Rocket Mortgage FieldHouse CEO Len Komoroski. “While this remains a journey, it is an important starting point for us with very limited fan access. At the same time, we hope access can grow over the course of the season as the associated health and safety landscape evolves and improves.”

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