CLEVELAND, Ohio (WOIO) - Parent after parent called and reached out to the 19 News Troubleshooter team, wanting to speak about how they were left empty handed on Easter Sunday.
“I was supposed to receive 300 eggs, as many of my friends signed up as well, and I advertised for her,” said Whitney Lutch.
Lutch, is just one of many who ordered stuffed Easter eggs to be delivered to her home from a Facebook page.
But when Easter morning came, the eggs weren’t there and no one was answering her questions.
“At 8 o’clock, still no reply, messaged her again at 8:15, and then I was blocked on Facebook,” said Lutch.
Her story was similar to Christy Rutkowski, who had used this page for years to get her kids eggs.
“I looked out my window and my nextdoor neighbor, who hired her, did get her eggs, but there were no eggs in my yard,” said Rutowski.
So why were some orders filled and many left hanging?
Some were given this response:
“She mentioned the national honor society students that were helping her, and it was turning out to be a mess,” said Rutowski.
Parma Schools, sent us this statement in response:
Some parents spent hundreds on eggs they didn’t receive and weren’t able to cancel payments due to using apps and paying months in advance.
So they took their disappointment to police, hoping for justice.
“I think a lot of parents are quite upset about that and just want retribution for their kids,” said Rutowski.
Westlake police and several other departments received reports and started investigations:
”I will never purchase a service off of Facebook again,” said Lutch.
Monday morning, the woman behind the Facebook page posted again, claiming she deleted her previous posts after getting death threats from people.
She says she will reach out to people who did not receive their eggs.