Cleveland man says his Lifeline button didn’t work after fall

Published: Apr. 28, 2022 at 9:49 PM EDT
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CLEVELAND, Ohio (WOIO) - Ricky Polk sat on his back porch last Saturday enjoying the warm weather for more than an hour.

Polk said when he got up to go inside, he took fall down the stairs.

He went to push his Lifeline button for help, but it didn’t work.

“I couldn’t move, severe pain,” said Polk.

Polk told us he called Lifeline to see why it didn’t work.

“I got a recording saying all their representatives were busy and I could wait or we can call you back,” said Polk.

But he never did get a call back from Lifeline.

So he called the 19 News troubleshooter team to see if we could help.

While there Polk pushed his button to see if it would work, but nothing happened.

Then, moments later without pushing it, it started to ring.

A call center operator answered the phone, and Polk told her about his problem.

Before they hung up he was promised that someone would call him within 24 hours.

“That’s false security, I’m thinking I got some help when I push that button but I don’t,” said Polk.

Our team called Lifeline to make sure the two got connected they called us back telling us they have been trying to connect with Polk.

They explained that the system looks like it’s working on their end.

The company promised to get in touch with Polk and replace his system if they found any issues.

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