Cleveland seniors not getting social security checks on time, they blame post office

CLEVELAND, Ohio (WOIO) -Alfonso Oliver called 19 News after he and his neighbors weren’t getting their mail on time.

“We might miss 2 or 3 days of getting our mail, you know a lot of times it’s on the first of the month,” said Oliver.

At the beginning of the month, Oliver’s neighbors are expecting their social security checks. The money they use to pay rent, buy medications, and simply survive.

“If they don’t get it on the first or the third or something like that, they’re in trouble,” said Oliver.

A few weeks ago Oliver went by the post office to see if there was anything they could do to make sure they got their mail more consistently. While there Oliver picked up the mail that had never been delivered to him and was told someone would look into it.

But Oliver doesn’t think anyone ever did.

“You’re just pushed to the side, nobody cares and a lot of things with the seniors they do the same thing.” said Oliver.

Tired of being ignored, he called the 19 News Troubleshooter team.

We contacted USPS, who moments later emailed us promising they’d look into the issue.

“A lot of us have worked 50 years or more right here in the city of Cleveland we deserve a little bit better,” said Oliver.

Late Tuesday night we received this email from USPS:

“The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced. As of today, all mail has been delivered.

When mail service issues occur, we take steps to quickly resolve customer concerns.  We gladly work to address any specific issue from the community when brought to our attention and we encourage customers to reach out to their local postal station. Customers can also go to our website usps.com and click on “Contact us” at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Every email will be carefully documented and appropriate action taken to strengthen service. In addition, the official Twitter account of the United States Postal Service, managed by the Social Media staff at USPS HQ, can provide help. For customer service, please tweet @USPSHelp. The Postal Service will diligently continue to investigate customer’s concerns and correct deficiencies to improve service to our communities.”

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