WARRENSVILLE HEIGHTS, OH (WOIO) - They are the largest used car dealer in the country with an inventory of over 35,000 vehicles. While
does a lot of business online they do have 143 actual dealerships. In three weeks there will be 144 with the opening of one in Warrensville Heights.
19 Action News got a sneak peek today.
Our tour was given while the final details are being installed around the brand new facility, and it is huge. Matt Sullivan is the Location General Manager and says Cleveland was ready for a CARMAX.
"Where can we take our quality customer service, our quality product and our no haggle price, so the price you see is the price you pay," says Sullivan.
When you shop at a CARMAX it's up to you whether you shop alone or with an associate, getting away from that overly aggressive used
car salesman idea.
"Traditional dealerships you've seen, you've probably heard the swarming, you've probably seen it yourself when you've purchased a vehicle, that's not the case here. We allow you to come into the building, get acclimated to the nice environment," explains Sullivan.
Because there is no haggle you work with one associate all the way through the entire deal.
"Total transparent with the sales consultant you've been working with the whole time. You don't have to go to."
"So there no manager that has to get involved?" 19 Action News Reporter Dan DeRoos joked.
"No manager. Location General Manager, Sales managers they don't have to get involved."
The entire operation is brand new and huge, especially the shop area. Any car they take in to sell here goes through a 125-point inspection and reconditioning that takes 12 hours before it's put on the lot.
The good news about all of this is that they need the employees to do that work. The positions include 50 full and part-time jobs from sales to clerks to mechanics, each receiving benefits. CARMAX is a Fortune Top 100 company.
"We're proud for over a decade straight we've been a Top 100 company to work for. We are a part of the Fortune 500. We are the nation's largest used car dealer," says Sullivan.