When is it appropriate to send food back at restaurants? The Taste Buds decide

Updated: Aug. 28, 2018 at 9:50 AM EDT
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CLEVELAND, OH (WOIO) - It's time for Taste Buds, Cleveland 19 News' weekly video podcast discussing all things food!

WATCH LIVE: Mobile users click here for 10 a.m. livestream.

Each week, Cleveland 19's Jen Picciano, host of Cleveland Cooks, is joined by Chef Matt Mytro of Flour in Moreland Hills and Flour Pasta Company and Chef David Kocab of The Black Pig in Cleveland's Ohio City neighborhood.

The show is on the road again this week while the Cleveland 19 News digital studio is renovated. Today, the Black Pig is hosting the trio of food experts.

On this episode, the Taste Buds will discuss when, if ever, it's appropriate to send food back when you're dining at a restaurant.

According to a recent survey by YouGov Omnibus, older customers are more likely to send their food back than their millennial counterparts.

The group surveyed nearly 2 million people and found that 61 percent of diners over age 55 said they would be fine sending food back. Only 52 percent of millennials said they'd be comfortable doing so. And 15 percent of younger diners said they would never send food back.

Older customers are more likely to send food back than 18- to 34-year-olds, according to data collected in a recent survey of 1.8 million people by YouGov Omnibus. If there's a problem with a restaurant meal, 61 percent of those over age 55 say they're comfortable sending food back, while 52 percent of millennials feel uncomfortable doing so. In fact, 15 percent of this younger group would never send food back, the survey reports.

Here are the top reasons food was sent back to the kitchen, according to that survey:

  • Served the wrong meal (85 percent)
  • Food was undercooked (82 percent)
  • Food had a hair in it (81 percent)
  • The plate was not clean (80 percent)

Overcooking, dislike of the food, poor presentation and small portion size fell off significantly as reasons for a return.

Watch Taste Buds live at 10 a.m. each Tuesday on Cleveland 19 News' Facebook page, our mobile app or website. You can also see it live on Roku or Amazon Fire TV.

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