MetroHealth warns patients of fraudulent MyChart phishing emails

OHIO (WOIO) - MetroHealth shared on social media Wednesday that it is alerting patients and community members about phishing emails.

According to the post, the emails are falsely using the MyChart name and that the logo may appear legitimate.

The messages may reference a “2026 MyChart Senior Health Package,” Medicare wellness benefits or a free health kit.

These emails then ask recipients to click a link, confirm an address or provide personal information.

MetroHealth shared that the emails are fraudulent and are not affiliated with MyChart or MetroHealth.

MetroHealth said should you receive one of the messages, do not click any links, open attachments, reply or provide personal, medical, financial or insurance information.

Instead, mark the email as phishing or junk and delete it.

Patients that are unsure whether a MyChart-related email is legitimate, should contact your healthcare provider directly using a phone number from an official website or other trusted source.

MetroHealth also shared that patients should be careful when dialing, as scammers sometimes use phone numbers that closely resemble legitimate ones.

The post said that patients should consider sharing the warning with family and friends who use MyChart to help raise awareness and prevent others from becoming victims of phishing scams.

Those with any questions or concerns should contact mychart@metrohealth.org.